Ana Chavez Tokkari Resume

October 2000 – May 2005 Pima Health System Arizona
Social Worker / Case Manager for adults
 Conduct psychosocial assessments to assess customers’ global needs.
 Assist customers with coordination of medical appointments and transportation.
 Consult with other professionals (doctors, psychiatrists, rehabilitation counselors, therapists, nurses, social workers and family members) on behalf of the costumers.
 Collaborate and coordinate services with other community agencies to meet the needs of costumers.
 Empower costumers to be their own advocate.
 Provide emotional support and intervention for costumers and families experiencing a crisis.
 Provide health information and education to customers
 Refer costumers suffering from depression and anxiety for counseling services.
 Develop; implement and monitor care plans to meet costumers’ psychosocial needs.
 Authorize appropriate services to help costumers maintain their independence.
 Authorize recreational activities to enhance costumers’ mental and social well-being.
 Evaluate cost effectiveness of services provided by the agency.
 Advocate for costumers to meet their needs and obtain resources.
 Maintain case records by documenting in charts and completing appropriate agency forms.
 Maintain confidentiality of costumers’ records and agency records.
 Attend trainings to enhance my knowledge.
 Participate in and help organize cultural events.
1998 – 2000 Catholic Social Services Arizona
Intake Case Manager for Elderly and Adults
 Assess and determine eligibility services for elderly and adults in need of home and community resources.
 Conduct psychosocial in-home assessments of costumers to determine medical, physical, social, financial and emotional needs.
 Authorize appropriate services to help costumers maintain their independence.
 Develop, implement and monitor care plans.
 Empower costumers to be their own advocate and maintain their independence.
 Provide emotional support to costumers and families experiencing life difficulties.
 Refer costumers to outside community resources.
 Assist costumers with the completion of applications for services available in other community agencies.
 Secure and deliver food, medication and costumers to clients in need.
 Maintain case records by documenting in charts and completing appropriate agency forms.
 Attend trainings to enhance my knowledge.

1997 – 1998 La Paloma Family Services Arizona
Behavioral Health Technician promoted to Team Leader
 Provide support and counseling to children and adolescents with histories of sexual, physical and emotional abuse residing in a group home.
 Assist children and adolescents with their school, medical, mental, physical, emotional and social needs.
 Provide crisis intervention through one on one counseling.
 Assess for suicidal ideation and make appropriate referrals according to the need.
 Plan and implement, recreational and educational activities, as well as nutritional menus.
 Plan and direct group activities.
 Hire, train and evaluate employees.
 Supervise six employees and complete annual evaluations of their performance.
 Organize and direct employee meetings.
 Maintain group home to agency and DES (Department of Economic Security) licensing standards.
 Attend multidisciplinary meetings with case managers, counselors, psychiatrists and family members to coordinate care and services.
 Attend court hearings relevant to the guardianship of the costumers.
 Implement Reality Therapy and behavior management techniques with children and adolescents. Behavior management techniques include redirecting negative behavior, rewarding positive behavior, providing reinforcement and consequences to behaviors.
 Collaborate with costumers to complete treatment plans and establish therapeutic goals.
 Complete documentation on a daily basis and maintain costumers’ records.
 Complete monthly reports based on costumers’ progress and barriers.
 Assess costumers’ progress in achieving the treatment plan goals.
 Complete discharge summaries.

August 2004 - April 2005 Pima Health System Arizona
Therapist intern
 Perform psychosocial assessments of costumers referred to the agency for counseling.
 Collaborate with costumers to complete treatment plans, anxiety and depression scales.
 Provide one-on-one counseling to costumers suffering from depression, anxiety, trauma, PTSD and substance abuse.
 Assess costumers’ therapeutic goals and barriers to achieving progress.
 Utilize therapeutic techniques such as Cognitive-Behavioral, Solution Focused, breathing and relaxation techniques and Gestalt therapy to assist costumers achieve their therapy goals.
 Participate in one-on-one supervision with clinical therapists.
 Participate in multidisciplinary meetings with the costumers, psychiatrist, therapist and psychiatric nurse.
 Attend coordination of care meetings and trainings to enhance my knowledge.

August 2003 – May 2004 University Medical Center Arizona
Pediatric Hospital Social Worker intern
 Perform psychosocial assessments of children, adolescents and families seeking medical services in the pediatric unit.
 Assess for financial, medical, physical, emotional and mental needs.
 Refer to and collaborate with other community agencies (medical insurance, financial resources, mental health resources, medical equipment and other forms of community support) to meet the patients’ needs.
 Provide emotional support to patients and families experiencing stressful events (family illness and potential death).
 Refer to psychiatric services when appropriate.
 Assess for home safety, domestic violence, suicidal ideation, child abuse and drug use.
 Assess and refer patients and families affected by traumatic brain injury to a community agency specializing in providing support to families affected by traumatic brain injury.
 Participate in multidisciplinary meetings (pediatricians, nurses, rehabilitation counselors and social workers) related to improving the screening tools for identifying patients affected by brain injury.
 Participate in a community organized event to raise awareness of brain injury and its’ effects.

1997 Child Protective Services Arizona
Case Manager Intern
 Participate in the investigation of sexual abuse of minors.
 Participate in interviews with minors and their families.
 Complete court reports.
 Attend court hearing.
 Conduct home visits.
 Supervise visits between minors and the parents.
 Complete visitation reports.
 Complete case files and maintain confidentiality of all information.

To obtain a challenging and rewarding opportunity in the field of Human Resources

Excellent organizational and managerial skills.
Very good problem solving skills. Proficient in MicroSoft Office and the World Wide Web.

Fluent (speak, read and write) English and Spanish , currently learning Greek at the University of Cyprus.

August 2001 – May 2005 Arizona State University Tucson, Arizona
 Masters’ Degree in Social Work (MSW)
 Internship with University Medical Center in the pediatric department.
 Internship with Pima Health System in the counseling department.
 GPA: 3.9

August 1992 – December 1997 University of Arizona Tucson, Arizona
Bachelors Degree (B.A.) in Psychology with a minor in Family Studies.
Dean’s Honorable Mention, spring 1997.
 Internship with Child Protective Services.
 GPA: 3.0

Attended the following trainings:
 Treatment of Bipolar Disorder
 Traumatic Brain Injury
 Addictions
 Attention Deficit and Hyperactivity Disorder
 Anxiety and Obsessive Compulsive Disorder
 Personality Disorders: Identification Strategies
 Diabetes and the Elderly
 Pain Management
 Diversity and Ethics
 Cultural: Diversity or Adversity: A Choice
 Dialysis and Renal Function
 Cultural Competency
 Infectious Disease Control
 Child Abuse
 Elder Fraud and Abuse

Upon request