Egor Kondratiev Resume

Work experience — 8 years 3 months

September 2015 — till now 2 years 

Orrick Sutcliffe & Herrington LLP Moscow, www.orrick.com IT manager

Daily responsibilities are to perform all tasks related to day-to-day IT operations including supporting users, administrating IT infrastructure and business systems, along with providing technical expertise and guidance to business users. Essential responsibilities also include: installing, upgrading and monitoring computer software and hardware; setup, managing and maintaining Windows Server 2008/2012 and law databases; and backup and recovery of computer systems.

Responsibilities included CSI (Continual Service Improvement) and integrating new technologies into the environment where they will improve business processes, while maintaining a clear cost-cutting budget.

Additional responsibilities are not limited to but include: vendor management, systems upgrades, piloting and integrating new operating systems and software, upkeeping and upgrading the office infrastructure, server backups, AD management, file and applications server management, vendor management, contract management, licence management, end-user support, application support, operation of digital cryptography tokens, signatures and stations. upkeep of Cisco audio-video equipment, printers, scanners, MFU's, digital senders.

Working with other IT staff and departments to improve IT systems and Infrastructure, escalating problems through QRT (tickets) to appropriate groups for quickest resolution, providing reports on completed projects and tasks, forming the annual budget, procurement of equipment, office IT management.

Achievements: - Replacing the outdated computer equipment (100% office replacement with new units) - Replacing outdated audio-video system with New Cisco Tandbeg VC.

- Creating a healthy workplace environment by enforcing a "tidy cable system" - Integrating Aruba wireless solution into the office as per Orrick global standard. - Participating in the Orrick Paris migration Win7o2010-Win7o2013 with a team of technical specialists. - Heading the Moscow Migration Win7o2010-Win7o2013. - Transitioning the firm from Blackberry  to iPhones - Analyzing contracts with ISP and removing all unneeded services, greatly cutting costs. - Upgrading the ISP line from copper to optic fiber, increasing the network speed 3 times, while cutting costs. - Automating and optimizing the Legal databases, and implementing a new auto-update system. - Pushing for a local contract with a mobile carrier for custom firm rates, resulting in a full switch to the local carrier, cutting costs for mobile bills more than 10x.

January 2014 — September 2015 1 year 9 months

Deutsche Bank (HCL - Hemmersbach rus) Moscow, Deputy team leader & Vip support As VIP Support 

Providing FTL support for Heads of Deutsche Bank (a specific approved list of VIP users CEO, Chairmen, AVP) -Immediate reaction to any incident or request, without the ability of stating that its “out of scope or cannot be repaired” -Repair of break or malfunction or replacement of any mobile device. -Support AV calls (Cisco, Tandberg, Avaya) and Projector supported presentations. -Acting as a representative between the user and any external, internal and vendor support structure (SL1-2-3), -Troubleshooting and support of Vendor software (Bloomberg, Reuters etc.) -Supporting business critical In-house banking software. -Initial setup of mobile devices with cryptographic software and further assisting with any equipment and its configurations (Apple Products, Android, Blackberry. Macbooks, Avaya/Cisco Phones, Mail , general laptop settings) -Escalating and real time pushing of tickets for emergency completion both to internal and external (vendor). -Managing the efficient operation of the VIP's workstation and mobile device, and having a redundant backup for emergency recovery. -Recovering lost data off personal computers/drives. -Being the single point or contact  for VIP users and solving all their IT related issues, personal or work, support was provided equally in English and in Russian.

As Deputy team leader -Providing efficient operations of Desk-Side & End-user Support (SL1-2 Support) for all of the users in both Avrora and Nordstar development center. -Maintaining the ticket queue and the management of tickets. -Acting as a conduit between Hemmersbach and DB for completion of projects and tasks. -Resolving complex Issues, while coming up with new sustainable solutions to prevent re-occurring incidents. -Managing escalations, and monitoring completion of tickets by engineers. -Supporting front and back end software. -Providing reports. -Providing training on process and software maintenance to the team. -Creating how-to manuals and circulating them to the team. -Maintaining a knowledge database, creation and cataloging workarounds, maintainable solutions, solutions. -Manual configuration and maintenance of software -Ensuring a smooth transaction for end-users who were transferred to a new computer after a critical fault or WinXP upgrade.

-Communicating with the Heads of Deutsche Bank, VP, AVP, tending to their every need, solving all their problems in the minimum amount of time, or creating stable workarounds.

-Application support Lotus notes, Outlook, Java-Based IE internet sites with custom plugins , OCS, Desktop-Video, MS Office 07/10/13/16, Excel add-ins , Voltec Encryption, MS Probability assemblies, in-house software, BIS, DB-internet, Nostradamus, SAP-GUI,  Kondor. Deldeck, Diasoft, Reuters, Paragon, Symantec AV, BIS, Citrix, Kliko, Putty, Crypto-Pro, справочник сертификатов, верба, луч, 1C and many other FO and BO applications, Active directory.

Support was provided locally, remotely, both to physical and Virtual machines.

Achievements -Participation multiple in "Disaster recovery scenarios" -Participation in "disaster recovery site" full Computer replacement (replacing old model computers with new ones) Full build and systems check. -Re-patching the cable system of the  "Disaster recovery site" -Participation in "Disaster recovery site" Hardware reclamation project (tagging all outdated assets, filing them, and ensuring their disposal) -Windows XP to WIN7 migration project. (building a new WIN7 pc, and transferring the end-user and all his applications, data and software to the new machine) - Participation in multiple in-house software replacements.

March 2012 — December 2013 1 year 10 months

Deutsche Bank  (Intercomp Global Services) Moscow, IT Specialist helpdesk SL1-SL2 Providing Desk-Side Support (SL1-SL2 Support) for the users in both Avrora and Nordstar development centre.

End user support: SL1-SL2 level: Front office and Back office software application issues, hardware incidents, handheld Blackberry and IOS malfunctions and configuration. - Communicating with higher level support in both Russian and English for incident resolutions and knowledge sharing - Remotely supporting users - Providing assistance over the phone and e-mail. - Application installation, configuration, management. - Applying access control lists to user's rights within the network access system. - Provisioning and setting up new computers. - Active directory user management - New printer set up, and general MFU maintenance. - Stock management and upkeep. - Reporting -Setting up presentations, -Managing printer configurations and toner swap. -Setting up and managing AV calls (Tandberg and Cisco,Avaya) -Working together with other teams and/or escalating tickets of out of knowledge or scope. -Support of external vendors -Communication with vendors regarding replacing warranty machines.

Projects. - Multiple Hardware reclamation Projects. - Windows 7 migration project.

- Disaster recovery scenario IT support. - Mass printer replacement.

May 2009 — January 2012 2 years 9 months

Seva Group "Computer Repair services" Moscow, www.seva-group.ru/ Head of Engineering department. -Started off a an service Engineer, for excellent IT knowledge and expertise was promoted to the head of "engineering department" in 2010

- Managed day-to-day team of engineers (15). - Contract management (overseeing that service is provided to our clients within the SLA) - Tracked work, assigned clients based on skill and current geographic location of engineers. - Single point of contact for all field technicians - Resolved escalated issues (per requests of technicians in the fields). - Communication with problematic clients. -Resolutions of disputes with problematic clients - Repairing on-site computers (Software and hardware related). -BGA soldering, iron soldering, fan soldering -Consulting regarding purchasing license software, licence acquisition. -Consulting clients on building, upgrading and purchasing computers and peripherals; and preforming said services. -Repairing personal computers, laptops, personal handheld devices (Iphones,ipads, android phones, e-readers): on a hardware and software level. -Interviewing of new-hires, hiring new staff, Staff management.

Additional Tasks: Manage complex projects (as setting up firms IT Infrustructure from "bare walls") And servicing after initial set-up, including but not limited to: Repair and installation of computers, servers, networking equipment, placing cabling, audiovideosurveillance equipment, performing corrective and preventive maintenance, upgrades, private or group training. Installation and error correction of software.

Achievements: -Creating a "pay per bonus system", where the field technicians would get additional payment for swift and excellent performance of their job. -Creating an anti-fraud system which bypassed all client-technician communication, resulting in the technician being unable to "steal the client from the firm".

• Incident Management See 1 endorsement for Incident Management 1  
• ITIL See 1 endorsement for ITIL 1  
• Blackberry  
• Windows Server See 1 endorsement for Windows Server 1  
• iPhone Support  
• Application Support  
• Remote User Support See 1 endorsement for Remote User Support 1  
• Service Desk  
• Microsoft Office  
• Network Administration See 1 endorsement for Network Administration 1  
• Lotus Notes  
• Active Directory See 1 endorsement for Active Directory 1  
• Integration  
• Disaster Recovery  
• 1C Billing Software  
• Windows 7 Migration See 1 endorsement for Windows 7 Migration 1
• Windows 7 Migration
• End user support
• Vendor Management
• Windows 7
• Vip support

English - Native

Russian - Native

Greek - Good

French — basic knowledge

2014 Master 2014 Moscow state university of technology and humanitarian arts (МГТА) Master, Law 2011

2011 Moscow University of Ministry of Internal Affairs of Russian Federation Forensic Science, Forensic Specialist 

2008 Moscow State School Number 77 (11 Classes full education)

2006 Cyprus, Limassol international School (LIS) Hight school

1996 Cyprus, St. Mary's School (Transfered to LIS after fifth grade)

2017 Retratech © 2002—2012, Retratech., Winows 7 fundementals

2011 Retratech © 2002—2017, Retratech., Technical support of personal computer

Hobbies: DIY electronics assembly, engineering,invention and creation, programming microcontroller based units, robotics, paintball, motocross, mototrack, board games, digital photography, cooking.

Seeking relocation opportunity to Cyprus, to be re-united with my family.

Am able to provide confidentially upon demand.