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VALENTYNA FOKINA is looking for a Customer Service job in Paphos, Cyprus.
Receptionist
November 2017 – current
Dionysos Central hotel
-check-in check out procedure
- completing reservations
- dealing with guests complaints
- correspondence with existing and potential clients
- replying to guests reviews online
Sales assistant
September 2017 - November 2017
Traditional products shop
- Consulting customers
- Keeping products showcases in order
- Supporting shop and showcases in order
Client manager
February 2014 – November 2016
Advertising agency «Friends»
- achieving requests from clients
- handling the request and giving the task to the executors
- coordination and monitoring of executor’s work
- communication with client and executors for solving emerging questions
- timely handing the ready work to client
- reporting on executors payments
Assistant of Head of department
february 2012 – February 2014 (2 years)
Advertising agency «Mix Artpromo»
- Calls to potential clients of the company and offering services
- Creating business offers and presentations
- Meeting with clients
- Control of the project starting from conducting the contract to project finish
- Control of contract’s collecting from clients
- Collecting all necessary documents from the clients
- Updating the clients database
- Consulting clients by phone
- Control of all necessary monthly payments from clients
- Monthly reports of sums to be paid by clients
- Creating data base of photo reports from clients
Living abroad
August 2011 - January 2012
Secretary
November 2009 - August 2011 (1 year 10 months)
«Luxoft» Company
IT, Software development
- Control of the supplies availability in the office
- Receiving and transferring of incoming calls, correspondence
- Registering of outgoing/incoming correspondence
- Receiving and registration of documents
- Translating of documents/presentations into English
- Execution director’s requests
- Meeting company’s clients
- Preparation of meeting rooms for meetings
Administrator of real estate department
February 2008 - November 2009 (1 year 10 months)
Solomom Group company
Real estate and development
- Receiving and transferring of incoming calls, correspondence
- Registering of outgoing/incoming correspondence
- Receiving and registration of documents
- Preparing the documents
- Information maintenance of the customers
- Control, updating ad registration of clients data base, objects data base
- Preparation and execution of contracts
- Translation of the documents into English
- Execution director’s requests
Secretary
March 2006 - November 2007 (1 year 9 months)
Real estate agency “Apartament”
Real estate
- Receiving and transferring of incoming calls, correspondence
- Providing the office suplies
- Registering of outgoing/incoming correspondence
- Maintaining customer data base
- Fulfill the company web site with new real estate objects
- Preparation of marketing materials for print media
- Preparation and execution of contracts
- Execution director’s requests
Education
National pedagogical university named by M.Drahomanov
Graduated 2008
Faculty of foreign languages. Specialty: teacher of English
Knowing of languages
English – fluent
Russian, Ukrainian - native
Additional information
Computer skills
Microsoft office: Word, Excel, Outlook, Power Point; Internet
Office equipment
Printer, scanner, copy machine, fax, cash register
Personal qualities
Client orientated, punctual, responsible, executive, sociable, quickly learning new things, result orientated.
Have experience working in retail
Computer skills
Microsoft office: Word, Excel, Outlook, Power Point; Internet
Office equipment
Printer, scanner, copy machine, fax, cash register
English – fluent
Russian, Ukrainian - native
National pedagogical university named by M.Drahomanov
Graduated 2008
Faculty of foreign languages. Specialty: teacher of English
